Recorded: October 8, 2008
Your Host: Keith Albright and Steve Murawski

Show Length: 1:04:29

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  1. 1
    Andy Helsby
    October 10th, 2008 at 8:12 am

    Just thought i’d drop a mention of my technical implementation nightmare. I unfortunately am responsible for a 12 site Avaya IPOffice system. It was installed about 3 years ago and still isn’t working correctly. Engineers come out on site to replace phone units (“that I’ve never had issues with before”) and are amazed when I tell them this is the third replacement box in three months at the same site. The engineers never have the control software to reset up a replaced box and have to check to see if they would have to charge us time whilst they sit there on a T1 internet connection to download a 650mb iso to their laptop! I’ve had to argue with a phone tech that plugging a serial connection cable into a network socket is not going to work – they insist it will but cannot understand why it doesn’t.
    I’ve loads more horror stories but I can’t rant too much more……
    I’ve requested we UPGRADE the phone system to 2 empty cans and a piece of string but for some reason this hasn’t been approved.

  2. 2
    October 14th, 2008 at 10:28 am

    Just a quick question. I have an ASA5510 and have users connecting with the cisco vpn client. There are able to connect on their desktop and work that way but some no longer have a desktop in the office. So now users want home dir access and outlook access ( not owa ) from the office using the vpn. It doesn’t work, they can’t make the connection to local resources. Can you tell me what I might be missing in my setup? I know very little about vpns, just enough to get to where I am at with remote desktop connection ability.

    Thanks, great show.

  3. 3
    October 14th, 2008 at 5:34 pm


    Aside from the small software pitfalls (I was also bitten by the Cisco VPN software)I have been running vista x64 for just about a year. My work around for the Cisco software issue was simple. Install virtual PC 2005 R2 and create an x32 xp instance. Since my desktop has dual displays, and 8GB of ram this works well, now I can run my outlook client and browse the web as needed on my main desktop, and connect to my client sites via VPN from VM on the monitor. I know it’s not ideal for everybody but it gets the job done for me. I have also been using Idera’s SQL safe for over a year, it does a great job in slimming down the size of the backup!

    Pat I think there may be several solutions for your exchange, and file share issues. Let’s start with Exchange and outlook, what version of exchange and outlook are you using? Exchange and outlook 2003 can be used in a native mode via RPC over HTTPS. It’s a little tricky to setup but works pretty well when it’s all said and done. As far as accessing file shares over the VPN, that is a little more involved. IMO To be certain things are configured correctly we would need to see a sanitized version of the running config.

    Mind of root Crew great job keep up the good work.

  4. 4
    October 15th, 2008 at 10:59 pm

    Thanks for the advice. I have thought about the RPC over HTTPS (we are running Ex03) but had heard the setup was tricky also so have avoided it. I will try to get a sanitized config out soon. I really appreciate the help.

  5. 5
    October 26th, 2008 at 3:09 pm

    Adeona is the first Open Source system for tracking the location of your lost or stolen laptop that does not rely on a proprietary, central service. This means that you can install Adeona on your laptop and go — there’s no need to rely on a single third party.

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