Recorded: January 27, 2010
Your Host: Rich Niemeier and Keith Albright
Show Length: 54:18

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Comments

  1. 1
    Brian
    February 4th, 2010 at 6:37 pm

    Episode 124 comment.

    Keith,
    I just did some side consulting for a car dealership. They implemented HP thin clients. I had a very strange experience and wanted to see if it was similar to yours in Episode 124.

    The RDS server was 2008 R2. They bought 15 RDS Device CALS for 15 thin clients. Every time the thin client connected, it would be listed as a “temporary” license. Eventually all 15 were listed as a temporary license. There were no errors, connection problems, and the licensing server didn’t complain at all. On HP’s forum, they said that it was normal to act this way.

    Maybe it’s me, but I though the client was issued a license until a certain date or it was revoked?

  2. 2
    Brian
    February 8th, 2010 at 4:07 pm

    HP’s tech support

    I have an issue with HP thin clients and terminal server for a side consulting job. I called HP who walked me through some preliminary steps. Then they provided a case number. I tried their steps (which didn’t work) on a Friday. On Saturday, they left a voicemail following up on the problem. I called them back on Monday and referenced the case number. They said they would have someone call me. When they called, 2 days later, I let it go to voicemail. Once I was onsite with the thin clients, I called them back. They stated that they need a direct phone number for me because “they will not be able to provide support through voicemail.” I told them I am not always onsite and this is a side job. They insisted for an alternate number. They said explicitly that they do not provide oncall support for thin clients.

    In order for me to talk to a technician, I need to be onsite when they call me. I just found that out today…..that is insane!

  3. 3
    Jared
    February 16th, 2010 at 10:16 am

    I’m glad I’m not the only one that has noticed the decline in HP’s quality. The only printers we purchased were HP Laserjets up until about a year and a half ago. We have several older Laserjet models still in production out on the shop floor and even have a 10 year old 8100 still in use in our shipping office. The last few HPs we ordered were noticeably built with cheaper components and even had 2 units DOA, which I expect to happen every so often, but 2 within a couple of months?

    We have actually had good luck with Samsung printers and have purchased a couple recently. I have also had good experience with a Brother color laser all-in-one unit that I have at home.

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