In our first Book Club segment, we start working through The Practice of System and Network Administration (one of my favorite "non-technical" technical books). We will be starting with Chapter 2 on the podcast on November 11th. In our book club segments, Keith, Rich, and I will be sharing our thoughts and experiences on the topics covered in the book, but we’d love to hear your feedback and thoughts as well. We’ll be focusing our comments around several questions:
- How do you manage requests for service?
- If you are using a trouble ticketing system, which system do you use? What do you like about it/dislike about it?
- Do you have policies about how people get help, what the scope of responsibility the systems administrators have, and what defines an emergency?
- How do you handle operating system loads/reloads (server or desktop)?
If you would like to share your thoughts and views on the chapter and topics, please post your answers as a comment to this blog post or send your thoughts to us at email@example.com. We’ll share any feedback we receive during our discussion on the podcast.