Browsing Category: "Rants"

AT&T – It’s Not To Be

General Interest, Networking, Rants, Vendors November 7th, 2008

Well, my AT&T experience has been less than stellar.  I’ve been talking recently on the podcast about my troubles with Time Warner’s RoadRunner service (including having my service drop out several times during the past few shows).  I was looking forward to having AT&T’s U-Verse installed at my home after a sales person had come to my door over the summer to advise me that the service was available in my neighborhood.

Fast forward to October 10th,  I had a sales rep from AT&T in my home discussing the services I was going to purchase.  I was very eager to get them installed and was somewhat dismayed to find that their installation schedule was already about a month out.  I scheduled an installation for today (Friday, November 7th).

This morning, before the technician came to my house, he called me and advised me that I probably would not be able to get service.  While they installed new fiber to the nearby Central Office, the copper lines coming to my block were old and had not yet been upgraded.  They did not think that the existing copper would work for this service.  He advised me that they had previous issues installing on my block and that this has been a known issue (reported several times in the past).  The tech also told me that this segment was not scheduled to be repaired until next year.

So, I’m stuck with Time Warner, until I can find a cost effective replacement (maybe TDS?).

I think the service provided by AT&T was abysmal.  I would have appreciated some notification that there was a potential problem and that service was likely not going to be able to be delivered anytime before today.

I called my sales rep (who is a friend of a friend) and advised him that my service was not going to be installed and that I was going to call and make some noise about this.  I tried to explain that I was not upset with him, as he did not have the information to relay to me, but that I was frustrated and upset about the process and inconvenience.  I also advised him that I would be recording my experiences for the blog and podcast.  I was stunned by his reaction to my experience.  He was more concerned about negative publicity than with the loss of a customer.  He stated that I should not report negatively about my experience, since all I lost was my time. I was stunned and I reacted badly.

Ed, I’m sorry I raised my voice on the phone, that was unprofessional of me. (I really wanted to put a "but, …" in there; however, I was wrong on raising the level of my voice.)  I do not retract any of my statements, but I should not have raised my voice.

People who know me know that it takes a lot to get me upset, but AT&T, in the person of their sales rep, had just discounted the most valuable thing I have, time.  Each person only has so much time in their lives and respecting other peoples’ time is very important to me. 

Time is a limiting factor in our lives and impacts everything we do.  We are paid for our time at work.  We spend time with our loved ones, doing activities we enjoy.  We donate time to causes we believe in.  

In all those statements, time is currency and we have a finite, unknown quantity of it to use.  I get upset when people squander that resource, and enraged when people dismiss its value.

I’m not perfect, but I try my best to respect other people’s time.  I wish other people and companies would as well.  AT&T sure does not.

Episode 61 – You’re Soaking In It

Podcast, Rants, Show Stuff, Vendors July 30th, 2008

Recorded: July 29, 2008
Your Host: Keith Albright and Steven Murawski
Show Length: 49:13

Thanks for listening and we hope you enjoy.

Links mentioned in this show:

Read the full show notes here.

Other podcasts mentioned in this show:

Website Picks:

Keith – Convert JPG to ASCII Art

Listen Now:

Download Here

Episode 15 – Now With Teflon!

Geek Stuff, General Interest, Patches, Podcast, Rants, Security, SPAM, Wiki September 5th, 2007

Recorded: September 4, 2007

Your Hosts: Keith Albright, Rich Niemeier, Ted Miller, and Steve Murawski

 

Show Length: 1:50:33
Ted returns this week for a regular format show. We discuss some recent news items; Microsoft shuts down AutoPatcher, SpamHaus gets a legal reprieve, and Sony introduces rootkit 2.0. Rich discusses the appropriateness of companies editing their Wikipedia articles and a look into the future of video on the Internet. Steve discusses employees Cyberslacking habits and the effect on companies. We end with our website picks and as usual, we hope you enjoy.

A reminder for Podcamp Philly. Keith will definitely be there on Saturday and possibly Sunday. Drop him a note at Keith [at] acoupleofadmins.com if you want to meet up for lunch.
Links mentioned in this show:

Other podcasts mentioned in this show:

Valid Syntax

See the full show notes here.

Website Picks:

Steve’s Pick: www.diigo.com

Keith’s Pick: www.digibarn.com

Rich’s Pick: www.livecdlist.com

Ted’s Pick (By Rich): www.flock.com

Listen Now:

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Episode 8 – Legacy Devices

Geek Stuff, Podcast, Rants, Security, Servers, SPAM, Vendors July 6th, 2007

Recorded: July 5, 2007
Your Hosts: Keith Albright and Rich Niemeier
Show Length: 1:47:02

Rich and I discuss legacy devices and the problems encountered when trying to replace them. It extends our discussion from last episode on the conflicting viewpoints between the business leaders and the IT organization. News items on VoIP regulations and contact-less payment methods. Rich starts exploring Network Access Control (NAC) while I rebuild all of my mail security servers. A new resource for portable apps for your USB drive. We finish off with a couple of website picks and a musical finale courtesy of Pantless Knights Productions.
As usual, we hope you enjoy.

Links mentioned in this show:

Other podcasts mentioned in this show:

Full Show Notes

Website Picks:

Keith’s Pick: MacorPC.org
Rich’s Pick: Slide.com

Listen Now:

Download Here

Episode 6 – Extreme Jobs

Feedback, Geek Stuff, Podcast, Rants, Security, Vendors June 8th, 2007

Recorded: June 7, 2007
Your Hosts: Keith Albright and Rich Niemeier
Show Length: 1:28:00

Rich and I discuss an article on extreme jobs and how IT workers fall into this category. We discuss a couple recent news items related to Wi-Fi and security as well as Dell’s recent legal troubles. Rich experiments with his Blackberry as a tethered modem while I rant about email etiquette. A couple of utilities and our website picks rounds out the episode.

As usual, we hope you enjoy.

Links mentioned in this podcast:

Website Picks:

Keith’s Pick: My Best FM

Rich’s Pick: Trunk Monkey

Rich’s Makeup Pick: E-How

Listen Now:

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Episode 4 – Policies & Procedures

Desktops, Geek Stuff, Networking, Podcast, Rants, Security, Servers, Vendors May 9th, 2007

Recorded: May 8, 2007
Your Hosts: Keith Albright and Rich Niemeier
Show Length: 1:54:28

Rich and I discuss development of IT policies and procedures; how to start and why they are important. In addition, I throw in a couple of my thoughts on how to audit yourself and how to handle an audit. Rich talks about his move from the Treo to the Blackberry and his battles with a SCO Unix box that died. Rich uncovers some new Virtual Machine appliances available from Microsoft. We discuss Microsofts proposed $3 educational software bundle for developing countries. I attended a seminar on wireless network troubleshooting by Fluke Networks and we discuss their products as well as our own personal experiences troubleshooting wireless systems. This episode marks the debut of our show promos that we’ve asked other podcasts to play. Take a listen and we hope you enjoy.

Thanks everyone.

Links mentioned in this podcast:

Listen Now:

Download Here

We’re Back!

Hosting, Rants, Vendors March 19th, 2007

 

Actual Error

 

Just to give a quick update to the four people that visit the site………

In order to get up and running quickly, I used the blog package offered by our hosting company.  It’s a nice package (WordPress), however, they ran into a ‘glitch’ on friday night and the site came down.  I called Saturday and they said they were working on it and that it was a known problem.  Having been in similar situations myself and this not being anything mission critical, I didn’t press the issue.  It finally came back up Monday morning (right about the time I WAS going to call and press the issue). 

I guess I should have invested the time up front and loaded my own software rather than rely on the hosting company.  That will have to be my next project.

My apologies for the outage (if anyone noticed beside Rich and myself).  Hopefully fixing the ‘glitch’ will not cause Milton to stop receiveing his paycheck either.

Keith

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